A refund is issued when a seller fails to deliver as described, delivery is significantly delayed beyond the stated timeframe, or a dispute is resolved in the buyer's favor.
Refund Policy
Because payment is held in escrow until you confirm delivery, funds can be returned to your wallet automatically if an order is cancelled or a dispute favors the buyer.
Open a dispute from the order page within 72 hours of the delivery deadline. Include any relevant details or evidence — our support team reviews every case individually.
Once approved, refunds are credited to your KnownBoost wallet balance immediately and can be withdrawn per our standard withdrawal terms.
Orders confirmed as successfully delivered by the buyer, and platform fees on completed sales, are not refundable except where the platform itself was at fault.